Frequently Asked Questions - General
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Who will be coming out to my house?
When it’s time for your service, we’ll call and let you know who’s on the way. We like to think it really doesn’t matter which of our technicians are assigned to your job because each of our technicians are highly trained and capable. They are the most qualified, neat, clean, and professional people in the industry.
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Do you charge to come out?
We do have a service fee. This fee is a flat rate price the covers our trip and review time, regardless of how long it takes to identify your problem. Unlike other companies that charge by the hour.
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How is payment made?
We take cash, check, Visa, MasterCard, American Express and Discover. All our work is done by paying when the job is complete; you don’t have to worry about a bill in the mail. We are able to keep your cost lower by not having to pass receivable cost to good customers.
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When are you open for business?
Our regular hours are Monday through Friday 8:00am to 5:00pm. We do have emergency service available 24 hours per day, 7 days per week.
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Can you give me a price quote over the phone?
Unfortunately we can’t. Even the simplest job can require additional work that we can’t possibly anticipate over the phone. There are far too many variables that come into play including service access, condition of existing parts and adherence to building codes. You see, even if we didn’t perform the original work, we could be liable for any code violations we come across once we work at your home. The only way to give you an accurate price quote is to view your problem first hand. We’d caution you to keep that in mind if you’ve gotten phone quotes from other companies. It’s not uncommon for some companies to quote a low price on the phone, and charge you more once they’ve done the job.
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How long will I have to wait for service? Do I have to stay at home all day?
In most cases we can get to you within 24 hours. We typically can’t tell you exactly what time we’ll arrive because we never know how long the job before yours is going to take. You certainly don’t have to wait around all day for us. We’ll be happy to call your cell or work phone 30 minutes before coming to your home. That should allow you to go about your normal day and return home only when we get there. For your convenience, we do offer “Guaranteed First Calls” in the morning when available. The actual time can vary from 7:30 to 8:30 but we’ll let you know your time in advance. Just request “ First Call” when you schedule your service.
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Are you going to create a mess in my home?
Sometimes we must open up walls and ceilings to gain access to your electrical system. Rest assured we make every effort to insure we don’t damage anything in your home or leave it dirty or dusty. We’ll clean up any “mess” we make. If you’re not satisfied with the clean up, call us immediately and we will re-clean. We’re not done until your completely satisfied.
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I haven’t ever called an electrician before. What should I expect?
We are serious about our customer service and your safety. We do background checks and drug screen our technicians to ensure we have the best personnel in your home. Your first interaction with our company will be a friendly voice of one of our professional customer service people eager to assist you in setting up an appointment. Our customer service reps will call you before heading to your home to ensure you are home and to let you know who is coming. Our technicians will arrive in a marked truck within the time frame we agreed to in your schedule. You will be greeted with a clean, friendly representative from our company who will not only respect you and your home but also listen to you so we can come up with the best solutions for you. We guarantee your satisfaction so in the event we don’t meet you expectations simply let us know and we will make it right.
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I purchased my own ceiling fan or light fixture, will you install them for us?
We will be happy to install items you have purchased or may be moving from another location. We will be sure it’s done correctly with the same craftsmanship as any of our other work.
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My husband and I work during the week and cannot stay home to wait for a electrician, do you have any options for us?
We can schedule late afternoon calls. We can also make arrangements around early mornings or lunch times. We also have emergency service available 24 hours a day.
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What if my job turns into a larger project, do you have any payment options?
We can do the job in parts, as your money becomes available. We also accept all major credit cards, cash and checks.
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I am a busy person and in the past I have had contractors who make multiple trips to fix the problem, do you operate that way?
We arrive at your home in a fully stocked super truck with all the equipment we will need for most home repairs. If we don’t have it with us, one of our delivery vehicles will bring it to your home in minutes so we can be efficient with your time. On the other hand, many of our customers have us do additional work while we are there. We are happy to stay and take care of anything you want in one trip. This saves you money because we are able to group the jobs together.
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Service in Minutes - Artex Electric

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